Privacy Policy
eticketnepal.com (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
We collect the following types of information when you interact with our website or services:
1.1 Personal Information
- Full name
- Email address
- Mobile number
- Billing address
- Identification documents (only when required for event entry or regulatory compliance)
1.2 Transactional Information
- Payment method details (processed via secure third-party gateways)
- Booking history
- Event Participation history
1.3 Technical Information
- IP address
- Device type
- Browser type
- Cookies and user session data
2. How We Use Your Information
We use your information for the following purposes:
- To process ticket bookings and payments
- To send booking confirmations, reminders, and updates via email
- To provide customer support
- To improve our platform performance and user experience
- For legal and regulatory compliance
- For promotional communication (with your consent)
3. Communication and Marketing
- We may send promotional emails/SMS regarding events or offers.
- You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
- Transactional emails/SMS (e.g., ticket confirmation) will still be sent even if you opt out of marketing messages.
4. Data Sharing and Disclosure
We do not sell your personal data.
We may share your data with:
- Event organizers for ticket validation and entry purposes
- Payment gateways (secure and compliant providers)
- Legal or regulatory authorities if required by law
- Our technical partners for website operations and support (under confidentiality agreements)
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions
- Save user preferences
- Analyze site traffic
- Improve our services
You can manage or disable cookies through your browser settings
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted transmission (SSL/HTTPS)
- Secured servers
- Restricted access to personal data
However, no online transmission is 100% secure. Users share data at their own risk.
7. Data Retention
- We retain your personal data as long as your account is active or as needed for legal and operational purposes.
- You may request deletion of your data by contacting our support team.
8. Your Rights
You have the right to:
- Access and view your personal data
- Correct inaccurate or outdated data
- Request deletion of your data (except where legally required to retain)
- Withdraw consent for marketing communications
To exercise these rights, contact us at:
[email protected]
9. Children's Privacy
Our services are intended for users aged 18 and above.
We do not knowingly collect data from individuals under 18 years of age.
10. Third-Party Links
Our site may contain links to third-party websites (e.g., event partner pages).
We are not responsible for the privacy practices or content of those websites.
11. Policy Updates
This Privacy Policy may be updated from time to time.
Changes will be posted on this page with the revised effective date.
We encourage users to review the policy regularly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Galaktik Nepal Pvt. Ltd.
Kathmandu, Nepal
[email protected]
014523544
